Terms of Service

What ProxyBox Is

ProxyBox is a hardware device that turns your home internet connection into a private residential proxy and VPN server. You plug it into your router, set it up through our app, and use your own IP address as a proxy from anywhere in the world. We also provide a web dashboard and mobile app to manage your device, monitor bandwidth, and configure VPN connections.

The Two-Tier Model

ProxyBox offers two tiers of service:

• Free Tier: You get full use of your ProxyBox as a residential proxy and single VPN connection. In exchange, your device shares a small portion of its idle bandwidth with the ProxyBox network. This shared bandwidth is used by premium users and is how we keep the free tier free. Your device never shares bandwidth while you're actively using it.
• Premium Tier: You get dedicated bandwidth (no sharing), up to 5 VPN connections, priority speeds, API access, real-time health alerts, and priority support. Premium is available at $10/month or $96/year.

Acceptable Use

You can use ProxyBox for any lawful purpose. That includes web scraping, ad verification, social media management, SEO research, accessing region-locked content, remote work, privacy protection, and anything else that doesn't break the law.

You may not use ProxyBox to:

• Engage in any illegal activity, including fraud, hacking, or distributing malware
• Send spam, phishing emails, or unsolicited bulk messages
• Attack, disrupt, or attempt to compromise other networks or services
• Distribute child exploitation material (we report this to authorities)
• Violate the intellectual property rights of others
• Circumvent the bandwidth-sharing mechanism on the free tier
• Resell your proxy access without authorization

We reserve the right to suspend or terminate accounts that violate these terms. We don't monitor your traffic content, but we do monitor for abuse patterns.

Hardware Ownership and Warranty

When you purchase a ProxyBox device, you own it. It's your hardware. You can open it, modify it, or use it as a doorstop if you want (though we'd prefer you didn't).

Every ProxyBox device comes with a 1-year limited hardware warranty from the date of purchase. This covers manufacturing defects and hardware failures under normal use. It does not cover physical damage, water damage, or modifications you've made to the device.

If your device has a hardware issue during the warranty period, contact us at support@proxybox.us and we'll send you a replacement.

Billing and Subscriptions

The free tier requires no payment. The premium tier is a recurring subscription billed monthly or annually through Stripe. Your subscription renews automatically unless you cancel.

Prices may change, but we'll give you at least 30 days' notice before any price increase takes effect on your account. If you don't agree with a price change, you can cancel before the next billing cycle.

Hardware purchases are one-time charges. If you commit to a 12-month premium plan, you can get a ProxyBox Nano at no additional cost.

Refunds and Cancellation

30-day money-back guarantee: If you're not happy with ProxyBox, you can return the device and cancel your subscription within 30 days of purchase for a full refund. No questions asked. Just email support@proxybox.us.

After 30 days, you can cancel your premium subscription at any time. Your premium features will remain active until the end of your current billing period. We don't do partial refunds on subscriptions.

If you received a free device with a 12-month premium commitment and cancel early, we'll charge you the hardware cost ($75) on your next billing cycle.

Your Privacy

We take privacy seriously. It's the whole point of this product. Please read our Privacy Policy for the full details on what we collect, what we don't, and how we handle your data.

Limitation of Liability

ProxyBox provides a tool. We do our best to make it reliable, fast, and secure, but we can't guarantee 100% uptime or perfect performance. Internet connections have variables we don't control.

To the maximum extent permitted by law, ProxyBox and its team are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the service.

Our total liability to you for any claim related to the service is limited to the amount you've paid us in the 12 months preceding the claim.

Service Availability

We aim for high availability but can't promise the service will never go down. We may occasionally need to perform maintenance, push firmware updates, or address security issues. We'll try to give advance notice when possible, but emergency maintenance may happen without warning.

Termination

You can close your account at any time from your dashboard or by emailing us. We'll delete your account data within 30 days of closure, unless we're legally required to retain it.

We can suspend or terminate your account if you violate these terms, engage in abusive behavior, or fail to pay. If we terminate your account for cause, you're not entitled to a refund. If we terminate for any other reason, we'll refund any prepaid subscription fees on a prorated basis.

Changes to These Terms

We may update these terms from time to time. When we make material changes, we'll notify you by email and post a notice on our website at least 30 days before the changes take effect. Continued use of ProxyBox after the changes take effect means you accept the new terms.

Governing Law

These terms are governed by the laws of the United States. Any disputes will be resolved in the federal or state courts of the United States. We both agree to submit to the personal jurisdiction of those courts.

Contact

For questions about these terms, email us at legal@proxybox.us or visit our contact page.