Terms of Service

What ProxyBox Is

ProxyBox is a hardware device and managed service that lets you use your own internet connection through Proxy Access. The app and web dashboard help you set up and monitor the device and show which connection, Private Wi-Fi, and HomeVault capabilities are available for that box.

ProxyBox is sold as hardware, with service confirmed separately. New hardware orders currently offer ProxyBox Standard for $59 or ProxyBox Pro for $99, with U.S. shipping included. A second Wi-Fi adapter may be offered for $20 when checkout confirms that it is available. Any service availability, price, renewal terms, and payment method are shown separately before you activate or change service.

Some boxes also offer Private Wi-Fi — Here (the box hosts a separate network that uses its current internet connection), Private Wi-Fi — My home (a box away from home routes connected devices through a chosen home box), and device sharing. Shared members can view the status of a box, while credentials and settings remain under the owner's control. These features carry extra responsibilities, which are covered below.

Hardware and Service

Hardware ownership and service access are separate:

• Hardware access: You can claim and manage hardware you own, complete setup, and see its basic health and availability.
• ProxyBox service: When active, service enables the managed connection features shown in the app for that box. Availability, price, renewal terms, and payment method are confirmed separately before activation or a service change.

Acceptable Use

You can use ProxyBox for any lawful purpose. That includes web scraping, ad verification, social media management, SEO research, accessing region-locked content, remote work, privacy protection, and anything else that doesn't break the law.

You may not use ProxyBox to:

• Engage in any illegal activity, including fraud, hacking, or distributing malware
• Send spam, phishing emails, or unsolicited bulk messages
• Attack, disrupt, or attempt to compromise other networks or services, including denial-of-service (DoS or DDoS) attacks
• Run command-and-control infrastructure, botnets, or any system for operating malware
• Gain or attempt to gain unauthorized access to any account, system, network, or data, or circumvent any security or authentication measure
• Perform credential stuffing, account takeover, password spraying, or large-scale brute-force attempts
• Distribute child sexual abuse material (we report this to authorities)
• Violate the intellectual property rights of others
• Violate the terms of service, acceptable-use policies, or technical access controls of any site or service you reach through ProxyBox
• Use ProxyBox in any country, or for any party or purpose, that is subject to U.S. sanctions or export controls (including OFAC-restricted persons, regions, or transactions)
• Resell, sublicense, or otherwise provide Proxy Access to third parties without our written authorization

You are responsible for all traffic. You are solely responsible for everything that passes through your ProxyBox and for all use of your account, whether by you or by anyone you allow. This includes devices using Private Wi-Fi — Here, devices using Private Wi-Fi — My home, and anyone you intentionally authorize to use the connection. You agree to make sure everyone you give access to follows these terms, and you accept full responsibility if they do not.

We reserve the right to suspend or terminate accounts that violate these terms or that we reasonably believe are being used for abuse. We don't monitor your traffic content, but we do monitor for abuse patterns and we may act on reports, billing fraud signals, or legal process.

Device Sharing and Private Wi-Fi

ProxyBox includes status sharing and Private Wi-Fi features. Status sharing alone does not give a member connection credentials. When a device sends traffic through a Private Wi-Fi network, that traffic is treated as coming from the person who owns the box providing the internet connection.

• Device sharing: Invited members can view the shared box's status. Proxy credentials, Private Wi-Fi credentials, HomeVault controls, and device settings remain available only to the owner. The owner can remove a member at any time.
• Private Wi-Fi — Here: Anyone you give the private Wi-Fi password to sends traffic through that ProxyBox's current internet connection. You are responsible for who you let on and what they do.
• Private Wi-Fi — My home: When a travel ProxyBox is routed through a Home ProxyBox, every device on the travel network exits through the Home ProxyBox's internet connection. If you own the Home ProxyBox, you accept that connected travel-device traffic will appear to come from your connection, and you are responsible for it. If you set up the travel box, you are responsible for the devices you connect to it.

Because this traffic appears to come from the selected internet connection, misuse can affect the reputation of that IP and of the people behind it. Only share access with people you trust, and only use a Home ProxyBox you own or are authorized to use.

Hardware Ownership and Warranty

When you purchase a ProxyBox device, you own it. It's your hardware. You can open it, modify it, or use it as a doorstop if you want (though we'd prefer you didn't).

Every ProxyBox device comes with a 1-year limited hardware warranty from the date of purchase. This covers manufacturing defects and hardware failures under normal use. It does not cover physical damage, water damage, or modifications you've made to the device.

If your device has a hardware issue during the warranty period, contact us at support@proxybox.us and we'll send you a replacement.

Remote Support Access

Remote support comes built in with every ProxyBox. By activating or using a ProxyBox device, you authorize Roll Digital, Inc. and its authorized service providers to remotely access the device over a secure, encrypted connection so we can provide support, run diagnostics, perform maintenance, troubleshoot issues, and deliver software and firmware updates that keep your device working and secure.

This access is initiated only as needed, typically to resolve a problem, verify a fix, or apply an update. We do not use it to read your traffic content. Each remote access session is logged on our systems with a timestamp so there is a clear record of when access took place.

This is a standard part of operating a managed device and applies to every ProxyBox. If you have questions about how remote support works, email us at support@proxybox.us.

Billing and Subscriptions

Hardware and service are separate purchases. Hardware orders are one-time charges processed by our payment provider; checkout shows the exact device, accessories, shipping, tax when applicable, and total before payment. We store the resulting customer and order records, but we do not store your complete card number.

If you already have an Apple-billed subscription, it renews under the price and terms Apple showed when you confirmed it unless you cancel it in Apple's subscription settings. Existing customers on an earlier Stripe monthly or Lifetime offer keep the terms already attached to their device unless they choose to change them. Availability and terms for any new service purchase are shown separately before confirmation.

Prices may change. A price change does not retroactively change a completed hardware order or an existing Lifetime entitlement. Recurring-service price changes follow the notice and consent rules of the payment platform that bills the subscription.

Service access and legacy entitlements may be device-specific. The app and account dashboard show which boxes are covered before you purchase or make a change.

Refunds and Cancellation

Hardware sales are final. ProxyBox does not offer a money-back guarantee on the device. All hardware purchases are final and non-refundable. If your device arrives damaged or defective, see the warranty section above, or email support@proxybox.us.

If you have an existing recurring subscription, you can cancel it at any time through the platform that bills it. Its service remains active until the end of the current billing period. We don't provide partial refunds on subscriptions, and there is no separate early-cancellation or hardware-recovery fee.

Your Privacy

We take privacy seriously. It's the whole point of this product. Please read our Privacy Policy for the full details on what we collect, what we don't, and how we handle your data.

Limitation of Liability

ProxyBox provides a tool. We do our best to make it reliable, fast, and secure, but we can't guarantee 100% uptime or perfect performance. Internet connections have variables we don't control.

The service and the hardware are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or that any particular IP address will remain available, unblocked, or accepted by any third party. This does not limit the separate hardware warranty described above.

To the maximum extent permitted by law, ProxyBox and its team are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the service.

We are not responsible for how you use ProxyBox. We are not liable for the traffic you send through your box or for the activity of anyone you authorize to use its connection, including Private Wi-Fi clients. You use the service at your own risk and for your own account.

Our total liability to you for any claim related to the service is limited to the amount you've paid us for the affected device in the 12 months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Roll Digital, Inc., its team, and its service providers from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) that arise out of or relate to your use of the service, the traffic sent through your device, the activity of anyone you authorize to use its connection, or your violation of these terms or of any law or third-party right.

Legal Requests and Cooperation

We may suspend access, preserve account records, and respond to valid legal process such as subpoenas, court orders, and law-enforcement requests. We keep no logs of the content or destination of your Proxy Access traffic, so we cannot produce what we do not have. We can, however, act on the account, billing, and device information described in our Privacy Policy, and we will report child sexual abuse material to the authorities.

Service Availability

We aim for high availability but can't promise the service will never go down. We may occasionally need to perform maintenance, push firmware updates, or address security issues. We'll try to give advance notice when possible, but emergency maintenance may happen without warning.

Termination

You can close your account at any time from your dashboard or by emailing us. We'll delete your account data within 30 days of closure, unless we're legally required to retain it.

We can suspend or terminate your account if you violate these terms, engage in abusive behavior, or fail to pay. If we terminate your account for cause, you're not entitled to a refund. If we terminate for any other reason, we'll refund any prepaid subscription fees on a prorated basis.

Changes to These Terms

We may update these terms from time to time. When we make material changes, we'll notify you by email and post a notice on our website at least 30 days before the changes take effect. Continued use of ProxyBox after the changes take effect means you accept the new terms.

Governing Law

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any disputes will be resolved in the state or federal courts located in Delaware, and we both agree to submit to the personal jurisdiction of those courts. Nothing in this section removes any non-waivable consumer protection that the law of your home jurisdiction gives you.

Contact

For questions about these terms, email us at legal@proxybox.us, reach support at support@proxybox.us, or visit our contact page. To report abuse of a ProxyBox, email abuse@proxybox.us.