Billing and subscription help

All billing is handled on the web at proxybox.us/dashboard. This page covers the most common billing questions.

Managing your plan

Sign in at proxybox.us/dashboard. Billing section shows your current plan, next charge date, payment method on file, and a link to the Stripe customer portal (for updating card, downloading invoices, etc.).

Plans available

• Free, $0/month with a 6-month hardware commitment ($49 early-disconnect fee if you leave within 6 months). Residential proxy with shared bandwidth.
• Premium Monthly, $10/month. WireGuard VPN, priority relays, priority support. Cancel any time.
• Premium Lifetime, $149 one-time. All features forever. No subscription.

Upgrading

Go to proxybox.us/pricing, pick a plan, proceed to Stripe Checkout. Changes take effect immediately. If you're upgrading from monthly to lifetime, we pro-rate the current month's unused time as a credit.

Downgrading

From Premium Monthly back to Free: Dashboard → "Cancel Subscription." Takes effect at the end of your current billing period (no mid-month proration). The account stays Premium until that date.

From Lifetime back to Free: there's no downgrade path (the $149 was a one-time payment, not a subscription). If you want a refund, see below.

Refund policy

30-day money-back, no questions asked. Email support with your order number. We process refunds within 3-5 business days via Stripe. You can keep the hardware.

After 30 days, refunds are case-by-case. If you hit a significant bug we couldn't fix, we'll refund. Otherwise, no.

Canceling with hardware still

Your physical ProxyBox is yours regardless of plan. On the Free plan, if you cancel within 6 months, there's a $49 early-disconnect fee (we lost money on the hardware shipping, this makes it fair). After 6 months, no fee.

On Premium Monthly or Lifetime, no fee, the hardware cost was embedded in the purchase.

What happens to my ProxyBox if I cancel?

Your device stays online. Most features still work:

• Residential proxy: yes
• Per-device proxy credentials: yes
• WireGuard VPN: Premium only
• Basic health monitoring: yes
• Full analytics + history: Premium-only
• Priority support: Premium-only

Multiple devices

Each ProxyBox unit needs its own plan. Free = 1 device included. Premium plans include up to 3 devices per account at no extra cost. Beyond 3, $5/mo per additional device on Premium Monthly, or $49 one-time per additional device on Lifetime.

Team / business accounts

For 5+ devices or team access, contact us. We'll set up a dedicated account with shared billing and role-based access. Custom pricing.

Last updated: 2026-04-29